Need help?
Frequently Asked Questions
Ordering
We offer a wide range of Lifestyle products and Organic Food and Drink, including Herbal Tea, Olive Oil, Jewellery and Literature. Our inventory is constantly expanding, so check back often for new items!
You must enter your promo code at checkout prior to placing your order, to be eligible for the promo code discount. The discount will be automatically applied to your total amount.
We accept various payment methods including credit/debit cards, Google
Pay and Apple Pay. All transactions are secure and encrypted.
SHIPPING
Once your order is dispatched, you’ll receive a tracking number via email. You can use this number on the courier’s website to check the current status of your delivery.
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination. Please see our
Shipping Policy for full details, and please note that duties and taxes may be
chargeable to you, which will be in addition to the price set out at checkout.
We accept returns within 30 days of purchase. Items must be in their original condition. Some exclusions apply, such as any non-returnable items. Please see our Shipping & Returns Policy for full details.
It depends on where you are. Orders for the UK take 1-2 business days and international orderes will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
GENERAL
You can create an account
by clicking on the ‘Sign Up’ button on our homepage and filling in the required
information. An account allows you to track orders, save addresses, and manage
your preferences. You will also have the option to create an account when
making a purchase.
We use advanced SSL encryption to protect your personal and payment data. The full details of how we collect and use your personal data is set out in our Privacy Policy, available here.
You can contact us via the chat box or by contacting us on info@that-lifestyle.co. We’re available from 10am to 3pm GMT and will endeavour to get back to you within 48 hours to assist you.